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Privacy Policy

Effective 29 July 2026

Syntrex AI LLC ("Syntrex AI", "we", "us") operates syntrexai.com and go.syntrexai.com. This policy explains what we collect, why, and what you can do about it.

1. Who we are

Syntrex AI LLC
[email protected]

2. What we collect

You give us: your name, business or brand name, website, business type, number of locations, revenue range, booking software, your role, email address and phone number, plus anything you tell us on a call.

We collect automatically: IP address, browser and device type, pages viewed, referring URL, and how you moved through our site. This comes from cookies and similar technologies, including the Meta pixel.

We do not ask for or want payment card details, health information, or information about your customers through this form.

3. How we use it

  • To prepare and deliver your AI Revenue Map
  • To contact you about the Revenue Mapping Call you booked, including confirmations and reminders
  • To follow up about our services
  • To improve our website and measure which ads bring people to it
  • To meet legal and record-keeping obligations

4. Calls, texts and mobile information

When you submit our form you agree we may contact you by phone, text and email, including by automated or AI-assisted calls and texts, at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help.

We do not sell or share mobile information, phone numbers, or SMS consent with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business, and only so far as they need it:

  • HighLevel — our CRM, forms, calendar, email and SMS delivery
  • Twilio — telephony and SMS carrier services
  • Google — email, documents and calendar
  • Meta — advertising measurement, via the pixel described in section 6

We may also disclose information if the law requires it, or to protect our rights, safety or property.

6. Cookies and tracking

We use cookies and the Meta pixel to understand which ads and pages lead to bookings. You can block cookies in your browser settings, though parts of the site may stop working properly. You can control ad personalisation in your Meta account settings.

7. How long we keep it

We keep enquiry and client records for as long as we have a relationship with you and for up to three years afterwards, unless a longer period is required by law. You can ask us to delete sooner, see section 8.

8. Your rights

Write to [email protected] and you can ask us to:

  • Tell you what personal information we hold about you
  • Correct anything inaccurate
  • Delete your information
  • Stop contacting you, by any channel or all of them

We will respond within 30 days.

If you are a California resident, the CCPA and CPRA give you the right to know what personal information we collect, to have it deleted, to correct it, and not to be discriminated against for exercising those rights. We do not sell personal information and we do not share it for cross-context behavioural advertising. Submit requests to [email protected].

9. Security

We use reputable providers and restrict access to the people who need it. No system is completely secure, and we cannot guarantee absolute security.

10. Children

Our services are for businesses. We do not knowingly collect information from anyone under 18.

11. Changes

If we change this policy we will update the effective date at the top. Material changes will be posted on this page.

12. Contact

Syntrex AI LLC · [email protected]

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